National Certificate for
Door Supervisors - Level 2

Course Title
Level 2 National Certificate for Door Supervisors

Course Overview
Unit 1 - Roles and Responsibilities of Door Supervisors
This includes how to comply with the law, admission policies and procedures, refusing entry, searching, seizing articles, eviction, use of force and offensive weapons, how to deal with emergencies, drugs, arrest, scene preservation and report writing.
Unit 2 - Conflict Management for Door Supervisors
This includes candidates managing conflict by applying dynamic risk approaches, understanding the importance of self-awareness and acting proactively; how to resolve conflict and how to learn from conflict.

Benefits Gained
A nationally recognised certificate for each unit awarded by the BIIAB stating the candidate has successfully achieved the Level 2 National Certificate for Door Supervisors, and an overarching certificate when both units have been successfully completed.

What is the course duration?
The course will take 15 hours per unit including the two examinations.

Who is the course/qualification aimed at?
The Level 2 National Certificate for Door Supervisors is designed for door supervisors already working in licensed retail or wishing to start work in the industry and is awarded to those who pass two examinations covering the basic knowledge and responsibilities of the occupation.
This nationally recognised qualification will be the industry standard and will enable a door supervisor to apply for a licence to practise.
To get an SIA licence you will need to satisfy three requirements:

• Pass an identity check
• Pass a criminal records check
• Possess a recognised door supervisor qualification

What are the Entry Requirements?
There are no entry requirements for this course

What topics are covered?

Unit 1 - Roles and Responsibilities
1 The Role of the Door Supervisor
2 Behavioural Standards
3 Customer Service Skills
4 Health and Safety at Work
5 Civil and Criminal Law
6 The Law in Relation to Licensing
7 Equal Opportunities
8 Young Persons
9 How to Comply with Regulations as a Door Supervisor
10 Searching People
11 Eviction
12 Offensive Weapons
13 First Aid
14 Emergencies
15 Drugs
16 Arrest
17 Incident Recording and Scene Preservation

Unit 2 - Conflict Management
18 Introduction to Communication Skills and Conflict Management
19 Self-awareness
20 Avoiding Conflict
21 Effective Communication and Customer Service Skills
22 Recognising and Defusing Conflict
23 Maintaining Space
24 Defusing High Risk Conflict
25 Resolving Conflict
26 Learning from Conflict

Is there an examination?
There are two examinations, one for each unit. Each examination will have forty multiple-choice questions and will take 1 hour. While Unit 1 is a conventional multiple-choice paper, Unit 2 requires you to watch video clips before answering the questions.

Availability and application
These courses are run continually - please advise us of your preferred dates using the online booking form, or contact form

Some areas may attract subsidies depending on type of course.