APT Ltd - Accredited Premier Training

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  Our Courses

APT Ltd or Accredited Premier Training are the specialists in training for all hospitality professionals.
Whatever your requirements we can provide a course to suit your needs. Regardless of whether you need a course held in Cornwall or the Lake District, for just a limited number of delegates or a complete team, on your premises or elsewhere, or just want to fit on one of our open courses, we can tailor a course to suit your needs.
The Basics
National Certificate for Personal Licence Holders
National Certificate for Designated Premises Supervisors
National Certificate for Licensing Practitioners - NCLP
National Certificate for Licensees (Drugs Awareness)
National Certificate for Entertainment Licensees
Induction Examination Certificate
National Certificate in Licensed Retailing
Advanced Certificate in Licensed Hospitality - ACLH
Diploma in Licensed Hospitality - DLH
National Certificate for Door Supervisors - Level 2
Award in Beer and Cellar Quality
Barpersons National Certificate
Customer and Drinks Service
Professional Barpersons Qualification
WSET (Wine & Spirit Education Trust) - Basic & Intermediary
Award in Conflict Management
Food Hygiene - Basic, Intermediate, and Advanced
Health and Safety - Basic, Intermediate, and Advanced
Manual Handling
First Aid: First Aid at Work, Emergency Response and Appointed Persons
HACCP
Risk Assessment Principles and Practice
Fire Awareness
COSHH
C & G 730/2 and Diploma Certificate in the Delivery of Learning


The British Institute of Innkeeping Awarding Body is nationally accredited by the Qualifications and Curriculum AuthorityCustomer and Drinks Service


Course Title
Customer and Drinks Service

Course Overview
The Customer and Drinks Service unit is designed to give the barperson an introduction to the skills they will need to work professionally in the bar. The barperson will be able to identify the basic service standards they must meet when working in on-licensed premises.

Benefits Gained
A certificate awarded by BIIAB stating the candidate has successfully achieved Customer and Drinks Service.

What is the course duration?
This qualification can be taken at your own pace, but the examination must be taken within eight weeks of registering.

Who is the course/qualification aimed at?
The Customer and Drinks Service is a unit of the Professional Barperson's Qualification - a national qualification for persons working in on-licensed premises in England and Wales.

What are the Entry Requirements?
There are no entry requirements for this course

What topics are covered?

  • Preparing the bar for service
  • Service procedures
  • Clearing, cleaning and closing
  • Maintaining customer care
  • Maintaining working relationships
  • Selling skills
  • Payment and security

Is there an examination?
There is a short multiple-choice question examination. The examination consists of 30 questions, and candidates must answer 24 questions correctly to pass.

Availability and application
These courses are run continually - please advise us of your preferred dates using the online booking form, or contact form

Some areas may attract subsidies depending on type of course.

  APT Ltd, Higher Carvedrass, South Albany, Redruth, Cornwall, TR15 2PD  
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