Award in Conflict Management

Course Title
Award in Conflict Management

Course Overview
In the licensed trade there has been a steady increase in levels of violence and aggression in recent years much of which has been fuelled by alcohol and drugs. Incidents in the workplace can range from minor problems to very serious incidents involving physical abuse or damage to property.

Benefits Gained
To help staff whose work involves the provision services to the public to avoid and manage conflict within the work environment, giving them the tools they will require to understand the concepts of conflict.

What is the course duration?
This course takes 1 day.

Who is the course/qualification aimed at?
Aimed at any staff that has direct contact with the public at any level of operations.

What are the Entry Requirements?
There are no entry requirements for this course

What topics are covered?

• The law relating to violence at work
• Risk assessment
• Risk reduction
• Dynamic risk assessment
• Response to threat
• The basics of communication
• Non verbal communication
• Defusing high risk conflict
• Support and learning from conflict
  

Is there an examination?
The examination consists of 30 multiple choice questions.

Availability and application
These courses are run continually - please advise us of your preferred dates using the online booking form, or contact form

Some areas may attract subsidies depending on type of course.