Course Title
Customer and Drinks Service

Course Overview
The Customer and Drinks Service unit is designed to give the barperson an introduction to the skills they will need to work professionally in the bar. The barperson will be able to identify the basic service standards they must meet when working in on-licensed premises.

Benefits Gained
A certificate awarded by BIIAB stating the candidate has successfully achieved Customer and Drinks Service.

What is the course duration?
This qualification can be taken at your own pace, but the examination must be taken within eight weeks of registering.

Who is the course/qualification aimed at?
The Customer and Drinks Service is a unit of the Professional Barperson's Qualification - a national qualification for persons working in on-licensed premises in England and Wales.

What are the Entry Requirements?
There are no entry requirements for this course

What topics are covered?

• Preparing the bar for service
• Service procedures
• Clearing, cleaning and closing
• Maintaining customer care
• Maintaining working relationships
• Selling skills
• Payment and security

Is there an examination?
There is a short multiple-choice question examination. The examination consists of 30 questions, and candidates must answer 24 questions correctly to pass.

Availability and application
These courses are run continually.
Some areas may attract subsidies depending on type of course.