Summary
• Designed for those new to running, or looking to run, licensed retail premises
• Covers the areas of management responsibility that are essential to run a licensed retail business successfully including:
stock control, employment law, financial management, marketing and merchandising, staff recruitment & training

Details
Successful completion of the BIIAB Level 2 Introduction to Licensed Retail Operations can be utilised as a base from which to progress to the BIIAB Level 3 Advanced Certificate in Licensed Hospitality and/or the BIIAB Level 3 Diploma in Licensed Hospitality.
The Introduction to Licensed Retail Operations consists of 13 sections:
• cash security and stock control
• catering
• customer service
• employment law
• financial management
• gaming and machine income
• health and safety at work
• management of internal and external areas
• management of staff
• marketing and merchandising
• product knowledge & drinks service
• staff recruitment & training
• trade description
• weights & measures.

The BIIAB Level 2 Introduction to Licensed Retail Operations is assessed by short, closed book examination which uses multiple-choice questions.  The course usually comprises of three or more days of training.  This qualification is offered by a number of BIIAB approved centres (course fees are set by each BIIAB approved centre) - comprehensive support material is also made available.